Effective Date: October 26, 2023
This Privacy Policy describes how GoGoDigital.co.uk (“we,” “us,” or “our”) collects, uses, and shares personal information of users (“you”) of our website located at gogodigital.co.uk (the “Site”) and the services offered through the Site (collectively, the “Services”). GoGoDigital.co.uk is a UK-based company.
1. Information We Collect
1.1 Information You Provide to Us:
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Account Information: When you create an account, we may collect your name, email address, password, billing address, shipping address, phone number, and other information you choose to provide.
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Transaction Information: If you make a purchase, we collect information about the transaction, such as the products purchased, payment method, and shipping information.
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Communications: When you contact us, we collect information about your communication, including your name, email address, and the content of your message.
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Other Information: We may collect other information you provide to us, such as through surveys, feedback forms, or contests.
1.2 Information We Collect Automatically:
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Usage Data: We collect information about your use of the Services, such as the pages you visit, the features you use, and the time spent on the Site.
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Device Information: We collect information about the device you use to access the Services, such as the type of device, operating system, browser type, IP address, unique device identifiers, and mobile network information.
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Location Information: With your consent, we may collect information about your location. As we currently only ship to the UK, this will likely be UK-based.
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Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activities and preferences. You can manage your cookie preferences through your browser settings. See Section 6 (Cookies and Tracking Technologies) for more details. We use cookies for essential site functionality, analytics, and to personalize your experience.
2. How We Use Your Information (See updates below regarding Digital Content)
We use your information for the following purposes:
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Providing and Improving the Services: To operate the Site, provide the Services, including the delivery of digital content like software licenses and activation codes, and improve the functionality and user experience.
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Customer Support: To respond to your inquiries and provide customer support, including support related to activation of digital products.
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Personalization: To personalize your experience on the Site and tailor content and recommendations to your interests.
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Marketing Communications: With your consent, to send you marketing communications about our products and services. You can opt-out of these communications at any time.
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Legal Compliance: To comply with applicable UK and EU laws and regulations, including GDPR.
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Protecting Our Rights: To protect our rights, property, and safety, and the rights, property, and safety of our users and others.
3. How We Share Your Information
We may share your information with the following third parties:
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Service Providers: We share information with service providers who assist us in providing the Services, such as payment processors (e.g., [Name of Payment Processors]), shipping companies (e.g., [Name of Shipping Companies]), and hosting providers. These providers are contractually obligated to protect your information and comply with GDPR.
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Software Providers/ Distributors: We share necessary information with software providers or distributors to fulfill your purchase and delivery of digital licenses or activation codes. (e.g., Bitdefender).
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Legal Authorities: We may disclose your information to legal authorities if required by UK or EU law or legal process.
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Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.
4. Your Rights (GDPR Compliance)
As a UK-based company, we comply with the UK GDPR, which incorporates the rights granted under the EU GDPR. You have the following rights with respect to your personal information:
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Access: You have the right to request access to your personal information.
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Rectification: You have the right to request correction of inaccurate or incomplete personal information.
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Erasure (‘Right to be Forgotten’): You have the right to request deletion of your personal information, subject to certain exceptions.
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Restriction of Processing: You have the right to restrict the processing of your personal information.
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Data Portability: You have the right to receive your personal information in a structured, commonly used and machine-readable format and to transmit it to another controller.
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Objection: You have the right to object to the processing of your personal information for certain purposes, including direct marketing.
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Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction, in line with UK GDPR requirements. These measures include:
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Encryption: We use encryption to protect sensitive information, such as payment details, both in transit and at rest.
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Access Controls: We restrict access to personal information to authorized personnel on a need-to-know basis.
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Data Breach Procedures: We have procedures in place to handle any suspected data breaches, including notifying affected individuals and the Information Commissioner’s Office (ICO) as required.
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Regular Security Assessments: We conduct regular security assessments to identify and mitigate potential vulnerabilities.
6. Cookies and Tracking Technologies (Expanded for clarity)
We use cookies and similar tracking technologies for the following purposes:
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Essential Cookies: These cookies are necessary for the website to function properly and enable you to use its features, such as accessing secure areas and adding items to your shopping cart. You cannot opt out of these cookies.
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Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are most popular and if there are any error messages. This helps us improve the performance of our website.
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Personalization Cookies: These cookies allow us to remember your preferences and settings, such as your language and region, to personalize your experience on our website.
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Marketing Cookies: With your consent, these cookies may be used to track your browsing activity across websites to display personalized advertisements. You can manage your cookie preferences by clicking on the “Cookie Settings” link in the footer of our website. You can also manage cookies through your browser settings, but disabling cookies may affect the functionality of the website.
7. Children’s Privacy (Clarified for UK/EU)
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete the information as soon as possible.
8. International Data Transfers (Specific to GoGoDigital.co.uk)
We currently operate primarily within the UK and European Economic Area (EEA). We do not routinely transfer personal data outside of the UK or EEA. If we do need to transfer data to a country outside the UK or EEA (for example, using a cloud service provider with servers located outside of this region) we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or reliance on adequacy decisions. We will only transfer data where permitted under UK GDPR.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on the Site and, where appropriate, notify you by email. The updated Privacy Policy will be effective as of the date it is posted on the Site.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
GoGoDigital.co.uk
28 Astwood Rd, Worcester, WR3 8ET
Email: info@gogodigital.co.uk